Infrastructure Management & Monitoring | Evocate Managed Services

Managed Infrastructure for Microsoft Environments

Evocate manages infrastructure for Australian organisations running Microsoft platforms across on premises data centres, Azure cloud, and hybrid configurations. Our operations team monitors, patches, maintains, and optimises your servers, networks, endpoints, and backup systems so you get reliable IT without building a full internal operations function.

We specialise in Microsoft infrastructure: Windows Server, Hyper V, Azure IaaS, Microsoft Intune, System Centre, and the networking layers that connect them. Every client gets a named operations team, defined SLAs, proactive monitoring with automated alerting, and monthly reporting that shows the health of your environment and where we recommend investment or change.

Server Administration

Windows Server management across on premises, Azure, and hybrid environments. Operating system patching, performance monitoring, capacity planning, Active Directory maintenance, Group Policy management, and server lifecycle operations. We keep your compute layer healthy, patched, and performing within defined thresholds.

Network Management

Switches, routers, firewalls, wireless access points, and SD WAN infrastructure monitored and maintained under defined SLAs. Configuration management, firmware updates, performance monitoring, and incident response for your network fabric. We support Cisco, Meraki, Fortinet, Ubiquiti, and other enterprise networking platforms.

Endpoint Management

Device lifecycle management through Microsoft Intune including Windows Autopilot provisioning, compliance policies, application deployment, patch management, and remote remediation. We manage your fleet of desktops, laptops, and mobile devices from enrolment through to secure disposal.

Backup and Disaster Recovery

Backup operations management including job monitoring, failure remediation, retention policy enforcement, and regular recovery testing. We support Azure Backup, Veeam, Datto, and other enterprise backup platforms. Disaster recovery planning, documentation, and testing ensures your business can recover when it matters.

Cloud Infrastructure Operations

Azure IaaS and PaaS resource management including virtual machine operations, storage account administration, networking configuration, cost optimisation, and resource lifecycle governance. We treat your Azure environment with the same operational discipline as on premises infrastructure.

24/7 monitoring without internal rosters

Proactive alerting and response across your infrastructure without building and maintaining an internal on call roster. Our operations centre monitors your environment around the clock and responds to events before users notice.

Patching and compliance

Operating system patches, firmware updates, and security fixes applied on schedule without consuming your internal team. Compliance reporting demonstrates patch currency to auditors and leadership.

Capacity planning

Proactive monitoring of compute, storage, and network capacity with recommendations before constraints affect performance. Avoid the surprise of running out of resources during business critical periods.

Multi platform expertise

A single operations team managing Windows, Linux, Azure, networking, and endpoint across your environment. Consistent processes and a single escalation path regardless of technology layer.

Server Operations

Complete lifecycle management for your server fleet across all hosting locations.

Windows Server patching (monthly cycle with emergency out of band)
Performance monitoring with threshold alerting
Active Directory and Group Policy administration
Certificate management and renewal
Server provisioning and decommissioning
Capacity planning and right sizing recommendations

Network Operations

Monitoring, maintenance, and incident response for your network infrastructure.

Switch, router, and firewall configuration management
Wireless access point management and optimisation
Network performance monitoring and alerting
Firmware lifecycle management
VPN and SD WAN administration
Network segmentation and access control maintenance

Endpoint Operations

Device fleet management from provisioning through to secure disposal via Microsoft Intune.

Windows Autopilot configuration and device enrolment
Compliance policy creation and enforcement
Application packaging and deployment
Operating system and application patching
Remote troubleshooting and remediation
BitLocker management and recovery

Backup Operations

Backup job management with monitoring, failure response, and regular recovery validation.

Daily backup job monitoring and failure remediation
Retention policy configuration and enforcement
Quarterly recovery testing with documented results
Offsite replication monitoring
Backup capacity planning
Disaster recovery documentation and runbook maintenance

Azure Infrastructure Operations

Cloud resource management with the same operational rigour as on premises infrastructure.

Virtual machine operations (start, stop, resize, patch)
Azure networking (VNets, NSGs, load balancers, VPN gateways)
Storage account management and lifecycle policies
Cost optimisation and reserved instance management
Resource tagging and governance enforcement
Azure Monitor alerting and diagnostic configuration

Reduced unplanned downtime

Proactive monitoring catches issues before they become outages. Automated alerting and rapid response keep your infrastructure available when your people need it.

Predictable operational cost

Fixed monthly pricing replaces the variable cost of internal infrastructure operations. No overtime surprises, no recruitment fees when engineers leave, no training budget uncertainty.

Improved security posture

Consistent patching, hardening, and configuration management reduce the attack surface. Monthly compliance reporting demonstrates your security controls are active and current.

Scalable without hiring

Add servers, add sites, add complexity without growing your internal team. Our operations model scales to match your infrastructure footprint as the business grows.

Engineering talent on demand

Access infrastructure engineers with certifications across Microsoft, networking, and cloud platforms. Expertise that would cost significantly more to recruit and retain in house.

Government

Infrastructure management for government agencies with security cleared engineers, Essential Eight aligned patching, and PSPF compliant operations for PROTECTED environments.

Healthcare & Aged Care

Infrastructure operations for healthcare providers with high availability requirements, clinical system hosting, and after hours support for 24/7 care environments.

Utilities & Energy

Infrastructure management for utilities with SCADA adjacent IT systems, remote site connectivity, and operational technology boundary support.

Professional Services

Infrastructure operations for professional services firms with high performance expectations, reliable remote access, and minimal tolerance for downtime during billable hours.

Transport & Logistics

Infrastructure management for logistics operations with distributed sites, warehouse systems, fleet management platforms, and connectivity across depot locations.

NDIS & Community Services

Infrastructure support for community services organisations with limited internal IT capability, cloud first environments, and mobile workforce device management.

Defence

Infrastructure operations for defence organisations with security cleared engineers, classified environment support, and strict change control processes.

Mining & Resources

Infrastructure management for mining operations with remote site challenges, satellite and VSAT connectivity, ruggedised endpoint management, and corporate hybrid environments.

Engage

Discover your infrastructure landscape, current operational processes, pain points, and service level expectations through environment assessment and stakeholder workshops.

Validate

Audit your infrastructure against best practice baselines. Identify patch gaps, monitoring blind spots, capacity risks, and single points of failure.

Optimise

Design the operations model including monitoring configuration, alerting thresholds, patching schedules, backup policies, and escalation processes.

Launch

Deploy monitoring agents, configure alerting, establish remote access, and run in parallel with your existing operations during a defined transition period.

Verify

Measure operational SLAs, response times, patch compliance, and backup success rates against agreed targets. Confirm all systems are under management.

Evolve

Continuous improvement through monthly health reviews, quarterly infrastructure assessments, and proactive recommendations for upgrades, consolidation, or migration.

Microsoft Intune

Endpoint management platform for device compliance, application deployment, and remote remediation. The control plane for your managed device fleet.

Azure Monitor

Cloud native monitoring for Azure resources with alerting, diagnostics, and log analytics integrated into our operations centre.

Microsoft Defender for Endpoint

Endpoint detection and response integrated with infrastructure monitoring. Security alerts triaged alongside operational events for coordinated response.

Windows Server Update Services

Patch management for on premises Windows Server environments with scheduled deployment windows and compliance reporting.

Azure Backup

Cloud backup service for virtual machines, SQL databases, file shares, and on premises workloads with centralised management and monitoring.

System Centre

On premises management platform for organisations with existing SCCM/SCOM investments. Configuration management, software distribution, and monitoring.

Azure Arc

Unified management plane for hybrid and multi cloud infrastructure. Consistent policy, monitoring, and governance across on premises and cloud resources.

Delivery that fits your business

Microsoft Partner

Practical guidance across Microsoft 365, Azure, SharePoint, Teams, Dynamics 365, Power Platform, security, and governance.

Certified Consultants

Senior specialists who can move from strategy into delivery, adoption, migration, support, and continuous improvement.

Australian Business

Local consulting for Australian organisations, backed by national experience and a delivery record across the country.

Why Evocate

Experience

Delivering Microsoft consulting outcomes since 2009.

Clients

Trusted by 186 clients across Australia and the Asia-Pacific region.

Delivery

622 completed projects and 1,068 total engagements.

See all our clients

Tell us what you are working on and we will map the right next step, whether that is consulting, licensing, managed services, or all three.

Contact Us

Frequently Asked Questions

We manage Windows Server (all supported versions), Azure IaaS and PaaS resources, Hyper V virtualisation, enterprise networking (Cisco, Meraki, Fortinet, Ubiquiti), Microsoft Intune endpoint management, and enterprise backup platforms (Azure Backup, Veeam, Datto). We also manage Linux servers where they form part of a predominantly Microsoft environment.

Yes. Our monitoring platform operates around the clock with automated alerting for threshold breaches, service failures, and security events. Human response during business hours is immediate. After hours critical alerts are responded to within 15 minutes under standard SLAs. Non critical alerts are queued for next business day action.

We operate a monthly patching cycle aligned with Microsoft Patch Tuesday for Windows systems. Critical security patches are deployed within 48 hours of release. Firmware and networking patches follow a quarterly schedule or as security advisories dictate. All patching follows change management processes with defined maintenance windows, rollback procedures, and post patch validation.

Yes. Azure infrastructure management is a core capability. We manage virtual machines, networking, storage, backup, and PaaS services in Azure with the same operational discipline as on premises infrastructure. This includes cost optimisation through reserved instances, right sizing, and resource lifecycle governance.

We manage on premises infrastructure remotely via secure management agents and VPN access to your environment. For organisations requiring on site presence, we can include scheduled on site visits as part of the engagement. All remote management access is secured with multifactor authentication and just in time privileged access.

Critical infrastructure incidents (server failures, network outages, security breaches) trigger our emergency response process regardless of time. Named engineers with environment knowledge are alerted and respond within SLA. We maintain documented escalation procedures and emergency access for all managed environments.

Monthly infrastructure reports cover system availability, patch compliance percentages, backup success rates, capacity utilisation trends, incident volumes, and SLA adherence. Quarterly reviews discuss infrastructure roadmap, end of life planning, capacity forecasts, and improvement recommendations.

Yes. Hybrid environments are our most common engagement model. We manage the on premises servers, the Azure resources, the networking that connects them, and the identity synchronisation between Active Directory and Entra ID. Azure Arc provides a unified management plane for consistent governance across both.

We manage backup operations daily and conduct quarterly disaster recovery tests with documented results. We maintain and update disaster recovery runbooks, validate recovery time objectives through actual testing, and report recovery capability to your leadership. DR planning and architecture is available as a project engagement if your current DR posture needs improvement.

A typical infrastructure onboarding takes 4 to 8 weeks depending on environment complexity. This includes environment discovery, monitoring agent deployment, baseline documentation, access provisioning, runbook creation, and a parallel operations period before full handover. Complex multi site environments may require 8 to 12 weeks.

Infrastructure