What Evocate Managed Services covers
End-to-end IT operations for Australian organisations on the Microsoft platform: from end-user support through to strategic planning.
End-User Support & Helpdesk
- 24/7 helpdesk for end-user issues
- Tier 1, 2, and 3 escalation with named teams
- Australian-based first-line support in business hours
- Follow-the-sun coverage out of hours
- ITIL-aligned ticket management & SLA reporting
Microsoft 365 Administration
- Day-to-day M365 tenant administration
- Identity, access, and group management
- Teams governance and lifecycle management
- SharePoint Online site provisioning
- Mailbox, distribution lists, shared resources
Infrastructure Management
- Server administration (on-premises, hybrid, Azure)
- Network management: switches, routers, firewalls
- Endpoint management via Microsoft Intune
- Backup and disaster recovery operations
- Wireless access point management
Security Operations
- Microsoft Defender suite operations
- Purview information governance & DLP
- Essential 8 maturity uplift & maintenance
- Security incident response & remediation
- Vulnerability management & patch operations
- Identity protection & Conditional Access
Hardware Procurement & Lifecycle
- Dell, HP, Microsoft Surface, Apple, networking gear
- Configuration, deployment, asset management
- Refresh cycles and end-of-life disposal
- Mobile device fleet management
IT Strategic Planning
- Quarterly business reviews
- IT roadmap planning aligned to your strategy
- Microsoft platform evolution recommendations
- Technology investment guidance
Common engagement patterns
Most clients don't start with the same scope. These are the four ways organisations typically engage Evocate Managed Services.
Full IT Outsource
You replace your entire internal IT function with Evocate. We run desktops, servers, identity, security, applications, and end-user support. Your team focuses on the business, not on running technology.
Microsoft 365 Tenant Management
You retain internal IT for some functions but Evocate runs the Microsoft 365 environment end-to-end: administration, security, governance, optimisation. Common for organisations with complex platforms and lean IT teams.
Co-Managed IT
Your IT team retains primary ownership but Evocate provides specialist capacity in defined areas: security operations, after-hours coverage, project surge, or specific platform expertise.
Pre-Defined SLA Retainer
A monthly retainer of fixed hours used flexibly across M365 administration, troubleshooting, and ad-hoc enhancement. Common for smaller organisations or as an entry point before scaling to full MSP.
Why our Managed Services is different
Most Australian MSPs can run infrastructure or build on Microsoft. Evocate does both, and that makes a fundamental operational difference.
We Build What We Run
When your CFO asks for a new SharePoint approval workflow, we build it. No separate consultant, no change request to a third party. Your MSP says "ready by Friday."
Security Is Built In
When your security team identifies a Conditional Access gap, we fix it that day. We don't refer you to a separate security vendor; we operate Microsoft Defender end-to-end.
Custom Integrations In-House
When you need a custom integration between Microsoft 365 and a non-Microsoft system, we build it. Your MSP doesn't send you elsewhere to find a developer.
Licensing Integrated with MSP
As a Tier-1 CSP, your Microsoft licensing and your IT operations are with the same partner. One invoice, one relationship, no licensing issues falling between the cracks.
Named Delivery Teams
You know your team. No call-centre roulette; your escalations go to people who know your environment, your history, and your business priorities.
Australian-Based Operations
First-line support during Australian business hours. Follow-the-sun coverage extends internationally for out-of-hours, but local team is always your point of contact.
"Most Australian MSPs are good at running infrastructure but cannot build on the Microsoft platform. Most Microsoft consultants are good at building but cannot operate."
Evocate is the rare combination: an MSP that can also build and modify the Microsoft platform when your business changes.
Need IT staff to complement your managed services contract?
Beyond the Evocate Managed Services team, Populo places skilled IT professionals directly into your operation as your employees, with full local compliance handling.
Several Evocate MSP clients use Populo to add internal IT capacity that complements the Evocate Managed Services contract. Evocate delivers the platform; Populo staffs it.
Trusted by 186 organisations across Australia
One partner for your entire Microsoft IT operation
Whether you’re evaluating a switch from your current MSP, consolidating fragmented IT vendors, or moving from internal IT to outsourced, start a conversation.
Tell us about your IT operations
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