Frequently Asked Questions | Evocate

Evocate specialises in Microsoft 365, SharePoint, Microsoft Teams, Dynamics 365, Azure, Exchange Online, Power BI, and managed IT services. We offer consulting, implementation, migration, development, and ongoing support.

Yes, our SharePoint consultants have been working with SharePoint from its inception. We offer consulting, development, migration, and managed services, from intranet builds to complex document management solutions.

Absolutely. We were early adopters of Microsoft Teams and offer consulting, implementation, migration from Skype for Business, and user training services.

Yes, we offer Microsoft Dynamics 365 CRM consulting, implementation, customisation, and integration services to help simplify your sales, marketing, and customer service operations.

Yes, our Azure consultants can help build new cloud applications, migrate existing workloads, and provide SQL Server to Azure SQL migration services. We also offer Azure infrastructure management and optimisation.

Yes, our Power BI consultants can design and build custom dashboards, connect to diverse data sources, and publish elegant reports that help you make data-driven decisions.

Yes, we provide comprehensive managed IT services including desktop support, infrastructure management, ongoing maintenance, and proactive monitoring, so your team can focus on what matters most.

We serve a wide range of industries including government, utilities, finance, education, healthcare, not-for-profit, and professional services sectors across Australia and Asia-Pacific.

theHub is Evocate's flagship SharePoint Hub site product: a ready-to-deploy intranet customised to your company and employees' needs. It includes news, events, document management, and people search out of the box.

DocsEvo is a SharePoint App for document management that enables you to create, upload, search, and retrieve all your documents in one centralised location with powerful metadata and version control.

Absolutely. All Evocate products are built on the Microsoft 365 platform and can be tailored to match your branding, workflows, and business requirements. Our team works with you to ensure the solution fits perfectly.

Our products are built on Microsoft 365 and SharePoint Online, so they work within your existing Microsoft licensing. Specific features may require certain licence tiers. We'll advise you during the scoping process.

We offer flexible engagement models including fixed-price projects, time-and-materials consulting, and ongoing managed service agreements. Every project is scoped individually to ensure you get the best value.

Yes, we offer a complimentary initial consultation to understand your needs, assess your environment, and recommend the right approach. There's no obligation.

We work with organisations of all sizes, from small businesses needing a quick Teams setup to large enterprises with complex multi-platform deployments. Get in touch to discuss your requirements.

As a Microsoft Tier 1 CSP (Cloud Solution Provider), we can review your current licensing, identify savings opportunities, and provide competitive pricing on Microsoft 365 and Azure subscriptions.

We offer tiered support packages including business-hours helpdesk, priority response SLAs, proactive monitoring, and dedicated account management. Our Melbourne-based support team is here to help.

Existing clients can raise support tickets via email at support@evocate.com.au or by calling 1300 386 228. We'll acknowledge your request and assign it to the right team member.

Our standard support hours are Monday to Friday, 9:00 AM to 5:30 PM AEST. Extended and after-hours support is available under premium managed service agreements.

Yes, we offer customised training programs for Microsoft 365 tools including SharePoint, Teams, Power BI, and Dynamics 365. Training can be delivered on-site, remotely, or as self-paced e-learning.

Evocate is headquartered in Melbourne at Level 3, 480 Collins Street, with service delivery across Sydney, Brisbane, Adelaide, Canberra, and the broader Asia-Pacific region.

Evocate was founded in 2009 and has been serving clients across Australia and the Asia-Pacific region for 17 years. Our founding client, Linfox, has been with us since 2009. We have served 186 clients, completed 622 projects, and delivered 1068 total engagements. Our founding client is still active.

Yes, Evocate is a Microsoft Solutions Partner for Modern Work and Direct Microsoft Tier-1 Cloud Solution Provider (CSP). This means we have direct access to Microsoft resources, licensing, and technical support.

Evocate has served 186 clients, completed 622 projects, and delivered 1068 total engagements across Australia and Asia-Pacific, spanning government, enterprise, and mid-market organisations.

You can reach us at 1300 386 228, email sales@evocate.com.au, or use the contact form on our website. We're always happy to chat.