Microsoft Teams Consulting Australia

Microsoft Teams Consulting for Australian Organisations

Evocate is a leading Australian Microsoft Teams consultancy. Since the platform launched in 2017, our consultants have been early adopters and expert implementers of Microsoft Teams for organisations across government, healthcare, transport, professional services, and defence sectors. With 186 clients and 622 completed projects, we deliver Teams solutions that go beyond basic chat and video, building structured, governed collaboration environments that transform how Australian organisations work.

Microsoft Teams is the fastest growing business application in Microsoft's history, with over 320 million monthly active users worldwide. It serves as the hub for teamwork in Microsoft 365, integrating chat, video meetings, voice calling, file collaboration, and business applications into a single interface. But deploying Teams effectively requires more than switching it on. Governance, architecture, adoption, and integration are the difference between a productivity tool and a productivity headache.

Stay connected to your team

Set up, prepare for and run meetings all from within Microsoft Teams. Our MS Teams consultants can help you host video conferences, online meetings and webinars with anyone inside or outside your organisation or you can go all out with live events. Not sure how to get started? Get in touch with our Teams consultants and we’ll help every step of the way along your Microsoft Teams journey.

Communication made easy

Have a group chat or private one on one messages and share your opinion and your personality by sending gifs, stickers, and emojis. In addition to the great chatting features, our MS Teams consultants can get your phone, VoiP and conferencing system set up in Microsoft Teams. This means you can make calls to mobile and phone numbers anywhere using Microsoft Teams. Talk to us today and we’ll get you the best MS Teams call plans for your business!

Work with documents directly within the app

An Enterprise Document Management System directly within the app

Collaboration has never been easier with Microsoft Teams. You can access, share, and edit Word docs, PowerPoint, and Excel files in real time. We went one step further and created a MS Teams integrated document management system within Microsoft Teams so that you can create, find and work with your files easily. Our MS Teams experts can help you set up your Microsoft Teams with our Document Management System so you can increase your productivity and get your work done faster!

Discover 3rd party apps and workflows

Microsoft Teams works for any department within your organisation, from Sales and Marketing to Finance and Project Management. You can add your favourite Microsoft apps or get in touch with our MS Teams experts to see how we can build custom Microsoft Teams apps and business process workflows to suit your unique business needs.

Not sure how to roll out Teams?

Our expert Microsoft Teams consultants can help your organisation effectively plan, organise and deploy Microsoft Teams. Our customised training and change management plans focuses on user adoption and will help you roll out Teams as efficiently and smoothly as possible. Reach out to our experts to learn how to manage and govern your Microsoft Teams deployment for a successful roll out.

Access Teams on any device, anywhere

No matter where work takes you, access Teams from anywhere using the Android or iOS app and stay connected at the tip of your fingers. Our team at Evocate can set up your Microsoft Teams platform gearing towards communication using our customised intranets all built into Microsoft Teams, so that you can engage with all of your staff from front line employees to head office and remote staff.

Persistent chat and channels

Threaded conversations organised by teams and channels replace scattered email threads with searchable, contextual discussions.

Meetings and video conferencing

HD video meetings with screen sharing, recording, transcription, and live captions support hybrid collaboration at scale.

Teams Phone and voice calling

Replace traditional PBX systems with cloud based telephony including PSTN calling, auto attendants, call queues, and voicemail.

File collaboration and apps

Real time co authoring, SharePoint file storage, Power Platform apps, and more than 1,500 third party integrations keep work in one hub.

Teams Deployment and Rollout

Evocate deploys Microsoft Teams with a structured methodology that maximises adoption and minimises disruption.

Readiness assessment: Evaluate network capacity, device compatibility, existing collaboration tools, and organisational readiness
Architecture design: Define team structures, channel hierarchy, naming conventions, and permission models
Pilot deployment: Roll out to champion users first, gather feedback, and refine before organisation wide deployment
Phased rollout: Deploy in waves with targeted communication, training, and support
Hypercare support: Dedicated post deployment support to resolve issues and accelerate adoption

Teams Governance and Lifecycle Management

Without governance, Teams environments quickly become unmanageable. Evocate implements frameworks that balance agility with control.

Team creation policies with approval workflows, naming conventions, and classification requirements
Lifecycle management with expiration policies, archival, and ownership review cycles
Sensitivity labels through Microsoft Purview integration
Guest access controls for external collaboration
App permission policies for third party and custom apps
Compliance and retention policies for chats and channel conversations

Teams Phone and Voice Integration

Microsoft Teams Phone replaces traditional PBX and telephony systems with cloud based voice calling that reduces cost and improves mobility.

Calling Plans for Microsoft provided PSTN connectivity
Direct Routing for existing SIP trunks and complex telephony requirements
Operator Connect through certified operator partners in Australia
Auto attendants, IVR menus, and call queues
Call recording, transcription, and archival for compliance
Teams Rooms for hybrid meeting spaces

Teams for Frontline Workers

Evocate deploys Teams for frontline workforces who primarily work on mobile devices in the field, on the floor, or at the point of service.

Shift scheduling with mobile clock in and time tracking
Task management across locations and shifts
Walkie talkie communication over Wi Fi and cellular networks
Simplified mobile experiences for frontline roles
Targeted communication that reaches specific groups without channel clutter

Custom Teams Apps and Integrations

Teams is an extensible platform that can connect to virtually any business application and bring workflow into daily collaboration.

Power Apps embedded directly within Microsoft Teams
Power Automate workflows triggered by Teams events
Adaptive Cards for approvals, data entry, and status updates in chat
Third party integrations with CRM, ERP, ITSM, and line of business systems
Custom bot development for conversational task automation and knowledge access

Change Management and Adoption

Technology deployment without adoption is wasted investment. Evocate integrates change management into every Teams engagement.

Stakeholder analysis to identify champions, resistors, and influencers
Communication planning that builds awareness and understanding
Role based training for executives, managers, knowledge workers, and frontline staff
Champion networks that model best practice and support peers
Adoption measurement through Microsoft 365 usage analytics and dashboards

30-50% reduction in telephony costs

Teams Phone can replace traditional PBX systems while adding mobility, queues, voicemail, and cloud management.

25-40% reduction in internal email volume

Team and channel conversations move day to day collaboration out of fragmented email threads.

Faster decision making

Real time chat, meetings, shared files, and app notifications keep decisions visible and searchable.

Stronger frontline communication

Mobile Teams experiences connect field, shift, and frontline teams with headquarters and operational updates.

Reduced application switching

Teams becomes the hub for communication, collaboration, meetings, documents, workflows, and daily tools.

Government

Secure Teams deployments for government agencies meeting IRAP, Essential Eight, ISM, and PSPF requirements.

Utilities & Energy

Teams collaboration for utilities and energy operators coordinating field crews, emergency response, and operational handovers.

Defence

Secure Teams environments with sensitivity labels, data loss prevention, and access controls for defence organisations.

Transport & Logistics

Teams for frontline drivers, warehouse staff, dispatchers, and operations teams with real time communication and task management.

Healthcare & Aged Care

Secure Teams environments for multidisciplinary care teams with privacy aware guest access and clinical communication controls.

NDIS & Community Services

Teams collaboration for NDIS and community services teams coordinating support workers, participants, schedules, and documentation.

Mining & Resources

Teams deployments for mining and resources organisations connecting remote sites, safety teams, contractors, and head office.

Professional Services

Teams governance for law firms, consultancies, and accounting practices with client matter structures and external collaboration controls.

Engage

Understand your current communication tools, collaboration patterns, pain points, and objectives through structured workshops.

Validate

Assess network readiness, device landscape, licensing requirements, and governance maturity to confirm the right approach.

Optimise

Design the Teams architecture, governance model, and voice configuration against Microsoft best practice and your organisational needs.

Launch

Deploy in iterative waves with champion led adoption, role based training, and communication support at each stage.

Verify

Measure adoption rates, call quality, user satisfaction, and governance compliance against agreed success criteria.

Evolve

Continuous improvement through managed services, governance reviews, and enablement of new Teams features as Microsoft releases them.

SharePoint

Every Teams channel stores files in a SharePoint document library, enabling full document management capabilities.

OneDrive

Personal file storage syncs with Teams for private file sharing and offline access.

Outlook

Calendar integration, email to channel posting, and meeting scheduling connect Teams with established Outlook workflows.

Microsoft Copilot

AI powered meeting summaries, action item tracking, chat summarisation, and intelligent search across Teams conversations.

Microsoft Purview

Retention policies, data loss prevention, and sensitivity labels protect Teams messages and files.

Power Platform

Power Apps, Power Automate, and Power BI can be embedded directly within Microsoft Teams.

Microsoft Viva

Viva Connections, Viva Engage, and Viva Learning surface employee experience tools through Teams.

Delivery that fits your business

Microsoft Partner

Practical guidance across Microsoft 365, Azure, SharePoint, Teams, Dynamics 365, Power Platform, security, and governance.

Certified Consultants

Senior specialists who can move from strategy into delivery, adoption, migration, support, and continuous improvement.

Australian Business

Local consulting for Australian organisations, backed by national experience and a delivery record across the country.

Why Evocate

Experience

Delivering Microsoft consulting outcomes since 2009.

Clients

Trusted by 186 clients across Australia and the Asia-Pacific region.

Delivery

622 completed projects and 1,068 total engagements.

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See all our clients

Tell us what you are working on and we will map the right next step, whether that is consulting, licensing, managed services, or all three.

Contact Us

Frequently Asked Questions

Microsoft Teams is Microsoft’s unified communication and collaboration platform that replaced Skype for Business. Teams combines persistent chat, video conferencing, voice calling, file sharing, and app integration in a single interface. Microsoft retired Skype for Business Online in July 2021 and Skype for Business Server 2019 reaches end of support in October 2025. Evocate migrates organisations from Skype for Business to Teams with minimal disruption.

Evocate provides Teams deployment and governance strategy, channel architecture and permission design, Teams Phone and calling plan integration, Teams Rooms setup for meeting spaces, third party app integration and custom app development, frontline worker deployment, change management and adoption programs, and ongoing managed services. We work with organisations from 50 to 5,000+ users across Australia.

Teams consulting costs depend on scope and complexity. Contact Evocate on 1300 386 228 for a tailored proposal.

Yes. Microsoft Teams Phone with Calling Plans or Direct Routing replaces traditional PBX phone systems. Teams Phone supports inbound and outbound PSTN calling, auto attendants, call queues, voicemail, and call recording. Evocate designs and deploys Teams Phone solutions that integrate with existing infrastructure or fully replace legacy systems. Teams Phone typically reduces telephony costs by 30-50% compared to traditional PBX systems.

Evocate implements Teams governance frameworks that include team creation policies with approval workflows, naming conventions, classification and sensitivity labels, lifecycle management with expiration and archival policies, guest access controls, and app permission policies. These controls prevent unmanaged team sprawl while maintaining the agility that makes Teams valuable.

Yes. Microsoft Teams has specific features for frontline workers including shift scheduling, task management, walkie talkie functionality, and simplified mobile interfaces. Microsoft 365 F1 and F3 plans provide cost effective licensing for frontline workers who primarily use Teams on mobile devices. Evocate deploys Teams for frontline workforces in transport, healthcare, utilities, and retail.

A basic Teams deployment for 200 users typically takes 4 to 6 weeks. Adding Teams Phone with calling plans extends the timeline to 8 to 12 weeks. Enterprise wide deployments with custom governance, app integrations, and Teams Rooms across multiple offices can take 3 to 6 months. Evocate delivers in iterative waves with adoption support at each stage.

Evocate is a Microsoft Partner and Cloud Solution Provider Tier 1 with Teams consultants who have been working with the platform since its launch in 2017. We have completed 622 projects for 186 clients across Australia including Teams deployments for government, healthcare, utilities, defence, and professional services organisations. Our team combines technical expertise with change management experience to ensure successful adoption.

Teams works on Windows, macOS, iOS, Android, and through any modern web browser. For voice calling, Microsoft certified headsets and handsets provide the best experience. For meeting rooms, Teams Rooms devices from vendors like Poly, Yealink, and Logitech integrate Teams with physical meeting spaces. Evocate recommends devices based on your environment and user requirements.

Yes. Teams supports integration with over 1,500 third party applications through the Teams app store, and custom integrations using Power Automate, Power Apps, webhooks, and the Microsoft Graph API. Evocate builds custom Teams integrations that connect with CRM, ERP, ITSM, and other business systems.

Yes. Teams encrypts data in transit and at rest, supports multi factor authentication and Conditional Access, and provides data loss prevention and sensitivity labelling through Microsoft Purview. Teams has achieved compliance certifications including ISO 27001, SOC 2, and IRAP assessment at PROTECTED level in Australia. Evocate configures Teams security based on organisational risk requirements.

Unmanaged team creation leads to sprawl, confusion, and security risk. Evocate implements governance automation including creation approval workflows, naming conventions, lifecycle policies, and periodic ownership reviews. We also clean up existing environments by identifying inactive teams and archiving or deleting them with stakeholder agreement.

Poor call quality is usually a network issue, not a Teams issue. Evocate conducts network assessments using Microsoft’s Call Quality Dashboard and network testing tools to identify bandwidth, latency, and QoS issues. We then recommend and help implement network optimisations including split tunnelling for VPN users, QoS policies, and bandwidth management.

Teams Phone call quality depends on internet connectivity, SBC configuration for Direct Routing, and device quality. Evocate diagnoses call quality issues using Call Quality Dashboard analytics and resolves them through SBC configuration, network optimisation, and certified device deployment.

Adoption resistance is normal and expected. Evocate addresses it through structured change management, identifying quick wins that demonstrate Teams’ value, training champions who model best practices, providing role specific training, and gradually reducing reliance on email through policy and process changes.

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