The Relationship
Windlab is a wind energy developer, the kind of focused technical business that needs its Microsoft 365 environment to be secure and dependable without carrying a large internal IT team to run it. Evocate’s relationship with Windlab started with security and grew into ongoing managed support, moving from a project footing to a standing service arrangement.
The Work
- 2020, Office 365 security hardening: tightened the configuration that protects Windlab’s tenant, identities, and data
- 2021, desktop managed services and support: took responsibility for the end-user environment
- 2023, Microsoft 365 support SLA: formalised the relationship with an 8-hour response commitment
Why the Relationship Endures
For a developer working on long-dated renewable energy projects, intellectual property and commercial data are valuable and the cost of disruption is high. Evocate began by closing the security gaps in Office 365, then earned the desktop support work, then formalised the relationship into a Microsoft 365 SLA. Each step deepened Evocate’s knowledge of the environment, which is exactly what makes an 8-hour response commitment meaningful rather than just a number on a contract.
What This Means for Other Clients
Windlab is a model for the lean, specialist business. You do not need a big internal IT function to run Microsoft 365 well; you need a partner who has hardened the security, knows the desktops, and answers within hours. The progression from a one-time security project to a multi-year SLA shows how Evocate builds trust incrementally. For organisations where the technology must simply work so the team can focus on the actual mission, that progression is the point.
