The Challenge
For a family law practice, the phone is a lifeline. Clients call at difficult moments and expect to reach someone reliably and privately. The Family Lawyer wanted calling that worked wherever its team was, office or home, without juggling a separate phone system. At the same time, its Microsoft 365 licensing needed to be right for the practice: the correct plans to support calling and secure, modern work, without paying for capabilities it did not need.
What Evocate Delivered
In 2025, Evocate delivered a single engagement covering telephony and licensing:
- Teams calling: moved the practice’s calling onto Microsoft Teams, consolidating phone and collaboration in one place
- Teams Phone setup: configured Teams Phone so calls work across devices and locations
- Licensing alignment: reviewed and aligned Microsoft 365 licensing to support telephony and the practice’s needs
- Right plans: ensured the correct plans were in place for secure, compliant legal work
- One platform: set the practice up with a single, integrated Microsoft environment
Outcomes
The Family Lawyer now makes and takes calls through Teams, on any device, with no separate phone system to maintain. Staff stay reachable whether in the office or working remotely, and calling sits alongside the chat, meetings, and documents they already use. Licensing is matched to the practice, so spend is purposeful. The result is one connected platform for communication and work.
Why This Matters
Legal practices live on responsiveness and confidentiality. Bringing telephony into Microsoft Teams removes friction and cost while keeping everything within a secure, familiar environment. Handling calling and licensing as separate projects leaves a practice managing two vendors and two sets of decisions; handling them together produces one clean, integrated outcome. Evocate gave The Family Lawyer a platform that is simpler to run and ready for however the practice chooses to work.
