The Challenge
Skills Impact is the national Skills Service Organisation (SSO), funded by the Australian Government to support Industry Reference Committees in developing competency standards and qualifications for the VET sector.
Their Dynamics CRM environment had been heavily customised by a previous vendor: 24 custom application modules that didn’t follow Dynamics 365’s development model. The entire system needed to be migrated from Dynamics CRM 2016 to Dynamics 365, but the non compliant custom code made a standard migration impossible.
On top of the CRM, Skills Impact was running a patchwork of Excel spreadsheets, WordPress, and MailChimp, systems that needed to be consolidated.
The Solution
Evocate took ownership of the Dynamics environment and executed a structured migration:
- Sandbox environment setup: safe development and testing space
- Dynamics CRM 2016 → Dynamics 365 migration: full platform upgrade
- 24 custom modules rewritten: rebuilt to comply with Dynamics 365’s development model
- Production deployment: staged rollout with minimal disruption
Capabilities delivered post migration:
- Incident and case management
- Email marketing integration
- Meeting and visit diarising
- Enquiry and ticketing system
- Third party integration
- Reporting and analytics
The Results
| Metric | Outcome |
|---|---|
| Custom modules rewritten | 24 |
| Platform migration | Dynamics CRM 2016 → Dynamics 365 |
| Delivery timeline | 6 months |
| Ongoing engagement | Incident Management System build |
