The Partnership
Rinnai Australia is one of Evocate’s longest sustained Microsoft platform partnerships, spanning more than a decade. Rinnai’s Australian operation is part of one of the most recognisable household appliance brands in the country, and behind the consumer brand sits a substantial Microsoft platform that Evocate has been supporting and developing throughout the relationship.
The Work
Across the partnership, Evocate has delivered:
- Continuous SharePoint platform support under a sustained SLA arrangement, including major multi year SLA engagements covering platform administration, custom development, and operational support
- SharePoint development sprints delivered in response to evolving business requirements
- Microsoft 365 licensing through Evocate’s CSP arrangement, providing Rinnai with consolidated licensing management alongside the platform support
- Hardware procurement and configuration as part of the broader managed services engagement
- Ongoing platform enhancement: the work hasn’t been a single project followed by silence. It has been a continuous stream of platform development, support, and modernisation across the decade
Why the Relationship Endures
Rinnai has stayed with Evocate because the engagement has scaled with the business rather than requiring renegotiation each year. The continuous SLA model means there is dedicated, named Evocate capacity available for whatever Rinnai needs next, without the friction of scoping, contracting, and onboarding a new vendor for every change.
For a manufacturing business where the IT platform isn’t the product but is critical to operations, this consistency matters. Rinnai’s platform doesn’t experience the disruption that comes from constantly rotating delivery partners.
What This Means for Other Clients
Rinnai demonstrates how Evocate’s managed services and SLA model works in practice over the long term. For Australian manufacturers, distributors, or operationally focused businesses considering ongoing Microsoft platform support, Rinnai is the proof point that a decade long sustained partnership is achievable and produces compounding value.
