The Challenge
MH & R Holdings provides disability support in the NDIS sector, where money is tied to client outcomes and overheads must be justified. Microsoft 365 licensing is deceptively complex: there are many plans, and paying for the wrong mix means either overspending on features you never use or missing capabilities you actually need.
MH & R Holdings needed the right licences for its people and obligations, sourced through a partner who could advise rather than just sell.
What Evocate Delivered
In 2021 Evocate supplied Microsoft 365 licensing as a single engagement:
- Needs review: looked at how MH & R Holdings works and what its staff actually need
- Right-sized licensing: matched Microsoft 365 plans to those needs
- Procurement and supply: sourced the licences as a Microsoft partner
- Plan guidance: advised on the plans that fit a support provider’s collaboration and compliance requirements
Outcomes
MH & R Holdings now runs on Microsoft 365 licensing that fits the organisation rather than a generic default. The provider has the productivity, collaboration, and security tooling it needs without paying for capability it does not use. With Evocate as its licensing partner, future changes and additions are a conversation rather than a procurement project.
Why This Matters
For NDIS and disability support providers, every dollar spent on overhead is a dollar not spent on care, so licensing decisions genuinely matter. MH & R Holdings shows Evocate can get the Microsoft foundation right and keep it efficient. Licensing is the layer everything else sits on: collaboration, security, and compliance all depend on having the correct plans in place. For any provider in the sector, the value is a partner who sizes it properly and stays on hand as needs change.
