The Challenge
Kanda Care is a disability and home care provider operating under the NDIS. Its work is documentation-intensive and tightly regulated: participant records, care plans, incident reporting, and compliance evidence all have to be captured, controlled, and retained correctly. Providers in this space often grow faster than their systems, ending up with content spread across file shares and tools that were never designed around how the organisation actually works. Without a deliberate information architecture, that content becomes hard to find, hard to secure, and hard to audit. Kanda Care wanted to understand its Microsoft 365 environment and design the right structure before problems set in.
What Evocate Delivered
In 2026 Evocate ran a Microsoft 365 discovery and information architecture engagement for Kanda Care:
- Discovery: mapped how teams work, what content they create, and where it lives today
- Environment review: reviewed the current Microsoft 365 environment and how it is being used
- Information architecture: proposed a structure across SharePoint sites, libraries, and metadata
- Access and retention mapping: mapped security and retention needs for sensitive participant data
- Compliance alignment: aligned the design with NDIS documentation and compliance obligations
- Recommendations: delivered clear findings and a defined set of outcomes to act on
Outcomes
Kanda Care comes out of the engagement with a clear picture of its Microsoft 365 environment and a deliberate plan for organising its content. Instead of an ad-hoc structure, it has a proposed information architecture grounded in how staff actually deliver care, with access and retention mapped to its compliance obligations. The defined outcomes give the organisation a roadmap it can implement with confidence rather than guesswork.
Why This Matters
In regulated care, structure is not bureaucracy, it is what keeps participant information findable, secure, and auditable as an organisation grows. Kanda Care shows the value of doing the thinking first: a discovery and information architecture engagement that turns a sprawling environment into a deliberate design. For NDIS and home care providers, that foundation is what lets Microsoft 365 scale with the business instead of becoming a liability.
