The Challenge
DWECH is a community health organisation, where frontline staff depend on current policies, clear procedures, and smooth onboarding to deliver care safely. When that information is scattered across drives and inboxes, it is hard to know which version is current, and new starters take longer to get productive. DWECH needed one trusted place for staff to find what they need, a controlled way to manage policies and procedures, and a structured onboarding process, all delivered and then supported as a managed service.
What Evocate Delivered
In 2021, Evocate delivered a managed-services digital transformation on the Microsoft platform:
- theHub intranet: a SharePoint-based intranet as the single front door for staff
- DocsEvo: Evocate’s document management system for controlled storage, versioning, and retrieval
- Policy and procedure management: a system for publishing, reviewing, and tracking policies so staff always see the current version
- Staff onboarding: a structured onboarding process built into the platform
- Managed services: ongoing support and administration so DWECH does not carry the burden internally
Outcomes
DWECH staff have one place to find policies, procedures, and onboarding material instead of hunting across systems. Document control through DocsEvo means versions are managed and the current copy is the one people see. New starters are brought on through a consistent, repeatable process. Because it is delivered as a managed service, the day-to-day administration sits with Evocate rather than DWECH’s frontline team.
Why This Matters
In community health, out-of-date policy is not an inconvenience: it is a clinical and compliance risk. DWECH shows how Evocate joins up intranet, document control, policy management, and onboarding into one supported environment, so the right information reaches staff reliably. For other community health and care providers, it is a model for turning scattered information into a single, governed source of truth.
