The Challenge
Cranbourne Body Works is a smash repair business that, like any modern workshop, runs on email: quotes, insurer correspondence, parts orders, and customer updates all flow through it. Its mail was hosted on a legacy arrangement that no longer matched what the business needed, namely reliable delivery, sensible security, and the everyday tools staff expect. Email problems in a repair business are not cosmetic; a missed insurer message or a bounced quote directly slows the job. The business needed its mailboxes moved onto a dependable platform without losing mail or interrupting the workshop.
What Evocate Delivered
In 2021, Evocate delivered a mailbox migration to Microsoft 365:
- Assessment: reviewed the existing mail environment and data
- Microsoft 365 setup: configured the tenant and licensing
- Mailbox migration: moved mailboxes into Exchange Online
- Cutover: managed the DNS and mail-flow switch to avoid lost or bounced mail
- Client and device configuration: set staff up across their devices
- Validation and handover: confirmed mail flow and handed the environment over
Outcomes
The business now runs its email on Microsoft 365, with reliable, secure mail in place of the legacy hosting. Mailboxes migrated across without disruption to day-to-day operations. Staff have modern, familiar tools and a platform the business can build on as it grows.
Why This Matters
Small businesses rarely have an IT team, but they feel email failures immediately. Cranbourne Body Works shows Evocate can take an SMB off ageing hosting and onto Microsoft 365 cleanly, protecting the mail flow a trade business depends on. For any small or owner-operated business stuck on unreliable email, the lesson is that a well-planned mailbox migration is low-drama and high-value, and it sets the foundation for the rest of the Microsoft 365 stack.
