The Challenge
Anaesthetic Services is a medical practice where reliable communication and access to systems are non-negotiable. Patients, hospitals and referrers need to reach the practice, and staff need dependable computing wherever they work. Ageing phone infrastructure and traditional on-site PCs create friction: dropped calls, hardware to maintain, and a support arrangement that had not kept pace with how the practice actually operates. In healthcare, downtime and missed calls are not just inconvenient, they affect patient care and continuity.
What Evocate Delivered
In 2023 Evocate delivered a modernisation and support engagement covering three connected pieces:
- New phone system: moving the practice to modern cloud-based telephony
- Cloud computers: secure, consistent desktops without reliance on ageing local hardware
- Updated managed services SLA: refreshed support scope, response targets and accountability
- Migration and cutover: delivered with minimal disruption to the practice
- Handover and support: aligned to the new SLA
Outcomes
The practice now runs on a modern phone system rather than ageing telephony, so calls are more reliable and easier to manage. Cloud computers give staff a consistent, secure desktop they can reach without depending on individual on-site machines, and there is less hardware to maintain. The refreshed managed services SLA sets clear expectations for support and response, with Evocate accountable for keeping it all running.
Why This Matters
Medical practices depend on communication and uptime, but rarely have the time or in-house IT to modernise piecemeal. Anaesthetic Services shows how a single engagement can address the essentials together, telephony, end-user computing and the support agreement that underpins them, leaving a clinic with infrastructure that is modern, secure and properly supported. It is a clean template for other practices ready to move off ageing phones and PCs.
